New Delhi , May 14:
Passengers who are disallowed from travelling on trains because of symptoms associated with the novel coronavirus will receive full refund for their tickets, the railways has said.
According to the guidelines issued by the Ministry of Home Affairs, all passengers shall be compulsorily screened and only asymptomatic passengers shall be allowed to enter/board trains.
“If, during screening, a passenger has very high temperature/symptoms of COVID-19 etc., he shall not be allowed to travel despite having confirmed tickets. In such case full refund shall be provided to the passenger,” the order stated.
In case of a group ticket if one passenger is found unfit to travel but the other passengers on the same PNR want to travel, full refund of fare shall be granted to the passenger who was not allowed to travel.
The railways has started keeping records of destination address of all passengers booking their tickets on the IRCTC website to help facilitate contact tracing in case COVID-19 infections are detected among them later, officials said.
He also said that keeping in view the coronavirus crisis, it will be mandatory for passengers to fill up their address details for any bookings.