New Delhi Oct 1
The Railways has developed an exclusive portal for its freight clients linking them to not just railway officials, but providing them a medium to lodge complaints and raise concerns in tie up with Centre for Railway Information Systems (CRIS) team.
Freight Business Development (FBD) Portal has been specially designed and developed with a ‘Customer First’ philosophy and this portal will give all information on IR Freight Business and has varied features including information Rich Freight Calculator, GIS based tracking of consignments, terminal dashboard, Details on Freight incentive schemes, Own-a-terminal and Own-a-Wagon scheme and process details, and rich FAQs updated regularly, to name a few.
“The site also provides enhanced features for existing customers including GIS based track and trace and provision to contact Railways with their concerns. The new FBD portal provides a channel to the potential freight customers to reach railway officials and seek their assistance in transporting their goods by railways,” the ministry said.
The FBD portal can be reached through Freight Business option available under the new ‘Freight Services’ feature added in the top menu bar of