Chennai, Sept 26:
Bank of Baroda has been offering loans against gold jewellery/ornaments. under the ‘Baroda Gold Loan Shoppe’ scheme.And this was launched in six locations across Tamil Nadu by
R. Mohan-Zonal Head, Chennai Zone , Bank of Baroda.
The six locations are Mannargudi, Sivakasi, Tuticorin, Namakkal, Tanjore and Varadharajapuram-
Bank has ventured into this one of its kind “Customer Centric New Business Initiative”
manned by dedicated staff to give Gold loan against Gold Jewellery/Ornaments in just
5 minutes through use of latest technology enabled “Assaying and Purity testing
Machine”. This will hasten the credit delivery to needy customers, especially, when
people from all walks of life are severely affected by COVID19.
Launching the scheme R. Mohan laid emphasis on Customer Service and
advised the staff to analyze as to “Why customer is with you every time”. This analysis
will help Bank staff in getting the essence of Customer Service rather than developing
complacency over a period of time. He also suggested staff members to give Quick
response to customers with due Respect and Dignity. Further he also emphasized that
“Attitude & Approach” towards customers are more important than even the Pricing.
Bank is offering very competitive Gold Loan products in the market and at present also
offering waiver of Processing Charges to the Gold Loan customers.