Skytrax World Airline Star Rating began in 1999, and is the most prestigious, longest established and unique mark of quality achievement as well as global benchmark of airline excellence, awarded following professional audit analysis and assessment of airline product as well as front-line service standards. This covers airport services at the airline’s hub and onboard standards across all applicable cabin/ aircraft types.
The onset of COVID-19 besieged the aviation industry. Even when the airlines took off, cancellations, flight delays and baggage non-arrival made things difficult, both for the airlines and passengers. A recent study in the United States revealed that airplane passenger satisfaction is declining across board. However, the airlines are leaving no stone unturned to win back passengers’ goodwill. Even during the bumpy days, some of the airlines have stood the test of time.
The ranking of airlines based on various parameters has been the brainchild of a UK founded Skytrax airline which covers airport review and ranking. It conducted more than 14 million customer surveys in more than 100 countries between September 2021 to August 2022 to find out the world’s current favourite airline. It is worthwhile to report that on September 22 the industry’s leaders gathered at the Langham Hotel for the Skytrax World Airline Awards 2022, held in abeyance since 2019 due to COVID-19 pandemic.
In a recent survey by airline customers of the world’s top 100 Airlines, Qatar Airways was ranked No 1. It is pertinent to point out that the Qatar Airways rode the podium seventh time since the inception of the awards in 1999. The airlines went on to bag eight more awards – best business class, best business class seat, best business class lounge and dining. area of lounge.
Qatar Airways chief executive, Akbar Al Baker, thanked his “incredible employees” for “their continued dedication and drive” and said that “to win these awards in the same year that we celebrate our 25th anniversary is even more rewarding”. He further elaborated that the secret of the airline’s sustained success was “consistent service, consistent product, consistent attention to passengers and absolute dedication from everyone that works in the airline”.
Singapore Airlines, the world’s new No. 2 carrier, also won nine awards, including best cabin staff, best first class, best first class seat and best first class catering.
UAE flag-carrier Emirates was placed third and was also awarded for best in-flight entertainment, best economy class, best economy class catering and best premium economy class seat.
Japan’s ANA (All Nippon Airways) came at No.4 but to its credit emerged world’s cleanest airline. The award becomes important in view of COVID-19 where hygiene and cleanliness were top priority of passengers. It claimed four more awards, including best airport services. Australian airline Qantas came in fifth in the survey.
Delta Air Lines was the leading US airline, winning six region-specific awards while Turkish Airlines was the top carrier in Europe for the highly competitive Best Airline in Europe title
In one of the biggest surprises, Irish airline Ryanair claimed pride of place for best low-cost airline in Europe. It was largely due to it emerging as one of the region’s more reliable airlines, cancelling relatively few flights and even offering “rescue” flights to help people stranded by cancellations by their competitors
Albertine Murasira, a flight attendant for RwandAir (Rwanda national carrier) which won best airline staff service in Africa, said the award would encourage the carrier to further raise standards. It’s going to encourage us to keep taking care of our passengers.
It is heartening to note that the airlines do not pay any entry or registration fee to be eligible for the awards and all costs of the survey and awards event are paid by Skytrax.
The complete list of Airlines with their rankings: 1. Qatar Airways, 2. Singapore Airlines, 3. Emirates, 4. ANA (All Nippon Airways), 5. Qantas Airways, 6. Japan Airlines, 7. Turkish Airlines, 8. Air France, 9. Korean Air, 10. Swiss International Air Lines, 11. British Airways, 12. Etihad Airways, 13. China Southern Airlines, 14. Hainan Airlines, 15. Lufthansa, 16. Cathay Pacific, 17. KLM, 18. EVA Air, 19. Virgin Atlantic and 20. Vistara.
The other category winners: World’s best independent airport lounge plaza premium and world’s best business class lounge: Virgin Atlantic; world’s best leisure airline: Sun Express; best low-cost airline in Asia: Air Asia; best low-cost airline in North America: Southwest Airlines; world’s best long haul low-cost airline: Scoot.